Effective Date: Nov 2026 | Version: 2.1.
Governing Entity: Global Language Training Ltd. (UK Registered Co. No. 7854956)
At GEP English Exams, we are committed to delivering fair, consistent, and standardized language assessments aligned with the Common European Framework of Reference for Languages (CEFR).
If you believe that an administrative error, technical fault, or procedural irregularity materially affected your test results, you have the right to request a formal review under this Appeals Policy.
1. Grounds for an Appeal
An appeal will be considered strictly under the following circumstances:
- Procedural Irregularity: Evidence that GEP English Exams or an Authorized Exam Centre failed to follow documented delivery, proctoring, or assessment instructions, creating an unfair disadvantage.
- Clerical or Calculation Error: Verifiable discrepancies in score tallying, transcription, or result reporting.
- Unresolved Delivery Disruptions: Significant, verified technical interruptions (e.g., severe LMS failure, unresolvable platform disconnection) or documented on-the-day medical emergencies that were logged at the time of testing but not addressed.
Ineligible Grounds
Under Clause 21 and Clause 25 of our Terms & Conditions, appeals are not accepted for:
- Disagreement with the professional academic judgment of certified examiners applying standardized CEFR criteria.
- Requests to view raw test attempts, specific exam questions, or internal question pools (precluded to safeguard the security and integrity of the testing system).
- Score cancellations, disqualifications, or testing bans resulting from confirmed academic malpractice, collusion, unauthorized impersonation, or the prohibited use of Generative AI and translation tools.
2. The 3-Stage Appeals Process
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[Release of Results on Verification Portal]
Stage 1: Clerical Check & Informal Re-Mark
Submit within 10 working days | Fee: £35 / $45 USD (Refundable)
Outcome issued within 5 working days
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[If Dissatisfied / Unresolved]
Stage 2: Formal Academic Investigation Panel
Escalate within 7 working days | Senior Assessor Blind Review
Report issued within 15 working days
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[If Deadlocked]
Stage 3: Independent Appeals Committee (IAC)
Final internal review including an Independent External Adjudicator
Determination issued within 20 working days
Stage 1: Clerical Check & Administrative Review
- Submission Deadline: Must be lodged within ten (10) working days from the date results are published on the secure GEP Results Verification portal.
- Fee: £35 GBP / $45 USD. This fee is refunded in full if your appeal is upheld and an amended score or resolution is awarded.
- What Happens: An Academic Administrator conducts a clerical check across all test modules to verify scoring calculations and examine proctor logs. For productive skills (Speaking and Writing), an independent second examiner completes a blind re-evaluation.
- Turnaround: A formal written outcome is sent via email within five (5) working days.
Stage 2: Formal Academic Investigation
- Submission Deadline: Within seven (7) working days of receiving the Stage 1 outcome.
- Criteria: You must explain why the Stage 1 determination did not address the procedural error, or provide new verified evidence that was unavailable previously.
- What Happens: A panel led by the Academic Lead and a Senior Psychometric Assessor re-examines the complete digital testing record, audio recordings, and LMS telemetry logs. The panel may uphold the score, adjust the score, or invite the candidate to retake specific sections at no extra cost (per Clause 22 of our Terms & Conditions).
- Turnaround: The panel issues its determination within fifteen (15) working days.